Terms And Conditions
Welcome to Afrivoa.com, the leading platform for booking accommodations, resorts, villas, and tourism experiences in Mozambique.
By using our services, you agree to the following terms:
-
Purpose and Acceptance: Afrivoa.com provides a digital marketplace connecting travelers to local suppliers. By using the platform, you agree to all rules outlined herein.
-
Account Registration: Users must provide truthful, complete, and up-to-date information. Fraudulent accounts may be suspended or terminated without notice.
-
Bookings and Payments: All bookings are subject to supplier confirmation. Afrivoa.com acts as a secure intermediary and ensures transparency but is not responsible for third-party actions.
-
Liability: Afrivoa.com is not liable for damages, losses, accidents, or incidents related to stays or activities booked outside the platform.
-
Platform Changes: We may update prices, services, features, or policies, communicating relevant changes for confirmed bookings.
-
Intellectual Property: All site content, including text, images, and trademarks, is protected by copyright. No material may be used without express permission.
-
Applicable Law & Disputes: These terms follow Mozambican law. Conflicts will be resolved amicably or, if necessary, through competent courts.
Privacy policy
Your privacy is a top priority at Afrivoa.com. By using the platform, you consent to the collection and use of data to ensure a secure and personalized experience.
-
Data Collection: Name, email, phone, payment information, and booking history.
-
Data Usage: Confirm bookings, process payments, send notifications, and improve user experience.
-
Data Sharing: Data is only shared with secure payment providers and legal authorities when necessary.
-
Protection: We implement SSL encryption, firewalls, and advanced security measures.
-
User Rights: Users may access, correct, or request deletion of their data via hello@afrivoa.com.
Cookie Policy
To enhance the experience, Afrivoa.com uses cookies:
-
Analyze user traffic and behavior.
-
Personalized marketing and relevant promotions.
-
Essential website functionalities.
You may disable cookies in your browser, but some features may be limited. By continuing to browse, you agree to the use of cookies.
Best Price Guarantee
Afrivoa.com guarantees the best price for bookings on the platform:
-
If you find the same service or accommodation for a lower price, you can request a price adjustment with valid proof.
-
Guarantee does not cover external promotions or offers outside the platform.
-
We ensure transparency and trust, enhancing user satisfaction.
Cancellation Policy
Afrivoa.com ensures flexibility and transparency in all bookings:
-
Cancellations must follow the policy defined by the supplier.
-
Fees may apply depending on cancellation notice.
-
In case the supplier is unable to provide accommodation, we guarantee full assistance for refunds or rebooking.
-
All requests are processed promptly and clearly, keeping users informed.
Supplier Terms
By listing properties on Afrivoa.com, suppliers agree to:
-
Provide accurate, up-to-date, and complete information about the property or service.
-
Comply with all local laws and tourism regulations.
-
Confirm bookings promptly and reliably.
-
Acknowledge Afrivoa.com’s service fee applied to each booking.
-
Afrivoa.com reserves the right to suspend or remove suppliers who violate rules, harm users, or compromise the platform’s reputation.
